Policies

HEALTH & SAFETY PRECAUTIONS

To learn more about British Columbia’s travel restrictions, visit www.gov.bc.ca/covidtravel.


MONKEYPOX

At Painted Boat Resort, Spa and Marina, we are committed to providing our guests with an amazing and enjoyable experience while maintaining our continued high standard of safety precautions for Covid-19 and other air born viruses.

Currently Monkey Pox is on the rise in our local communities, and we are continuing with our Covid-19 policies, that were originally instigated in March of 2020.More information can be found in the links below.

The symptoms of Monkeypox are similar to, but milder than, Smallpox.Monkey Pox begins with a fever, headache, muscle aches, and exhaustion.The main difference between symptoms of Smallpox and Monkeypox is that Monkeypox causes Lymph Nodes to swell, while Smallpox does not.

Monkeypox is transmitted to humans through close contact with an infected person or animal, or material contaminated with the virus.Monkeypox virus is transmitted from one person to another by close contact with lesions, body fluids, respiratory droplets and contaminated materials such as bedding.

Due to the similarity of transmission between Smallpox and Covid-19, we are continuing to maintain stringent COVID-19 policies.This includes, but is not limited to, social distancing, frequent hand washing, staying at home when sick, and wearing a mask (optional).

We are maintaining our high standard of cleaning policies.Villas are cleaned with industrial grade cleaners and FOGGED at checkout.We are currently not providing daily housekeeping service to our guests. Our housekeeping staff and Spa attendants are required to use disposable gloves when handling dirty linens.Diligent cleaning practices of all Villa’s, Front Desk/Lobby, Lagoon Restaurant, Pool, Fitness Room and Spa Garden, are being maintained at a high standard.

Guests who cancel any reservation for illness will be exempt from a cancellation fee.This includes our Resort, Spa, and Lagoon Restaurant.Guests with knowledge of personal lesions are not permitted to use our Spa.

By maintaining our awareness and respect for each other and our guests, we can continue to provide an enjoyable and safe place for us to work and enjoy.

Peace and Blessings

Sherri Halliday
Resort Manager
Painted Boat Resort, Spa & Marina

COVID-19 
Please review our full COVID-19 protocols here.
Our team have put together additional information for you, in preparation for your visit to The Spa at our resort.


RESORT POLICIES

Nightly Rentals (1-6 Nights)

At the time of booking we charge one night room and tax deposit. A major credit card is required. Painted Boat Resort has a 72 hour cancellation policy on nightly rentals. A Minimum two night stay may be required on certain dates throughout the year. In the event you need to cancel your reservation, you will receive a full refund of your deposit provided you cancel in advance of 72 hours prior to your reserved date of arrival. If the cancellation is within 72 hours of arrival, the deposit is non-refundable.

Weekly Rentals (7 Nights or Longer)

At the time of booking we charge 25% deposit. A major credit card is required. Painted Boat Resort has a 14 day cancellation policy on weekly rentals. In the event you need to cancel your reservation, you will receive a full refund of your deposit provided you cancel in advance of 14 days prior to your reserved date of arrival. If the cancellation is within 14 days of arrival, the deposit is non-refundable.


Marine Activity Age Requirements

Kayak Rentals: Paddlers must be at least 10 years old. Paddlers between the ages of 10 - 15 years of age and under must be in the front cockpit of a double kayak with someone who is at least 19 years of age in the back. If you would like to kayak alone (as in all by yourself) you must be an experienced kayaker.

Paddleboard Rentals: Minimum paddleboard rider age is 12 years. Anyone under 19 years of age will require a parent or legal guardian to sign for them in person, as well as be accompanied by someone over 19 years of age.


Drone (AUV) & Remotely Controlled Flying Devices Policy

Out of safety concerns for guests, employees, resort and marina property, as well as concerns for individual privacy, Painted Boat Resort Spa & Marina prohibits the operation or use of unmanned aerial vehicles/drones and remotely controlled flying devices by the guests, owners, general public, including recreational users and hobbyists without the written permission of management.

This prohibition includes drones used for filming, videotaping, and/or photography for recreation or by hobbyists, as well as any drone use by media, realtors or journalists operating above or within Painted Boat Resort Spa & Marina.

Transport Canada reference link.
https://tc.canada.ca/en/aviation/drone-safety/flying-your-drone-safely-legally


Check-In / Check-Out Times

We commence check-in at 4:00 pm; check-out time 11:00 am.
Due to our COVID-19 protocols, we are limiting early arrivals and late departure.


Pet Policy

Painted Boat Resort Spa & Marina is a Dog friendly resort and has a limited number of Dog-friendly Villas available.  There is an additional, standard rate fee for all Dogs of $25 (+tax) per night, per Dog up to a maximum of 2 Dogs. Please leash your dog when outside of a Dog-friendly Villa; a $50 fee will be apply if your Dog is found to be on the resort without a leash.  If Dogs are brought into a non-Dog friendly Villa, an additional service fee will apply (min $300).  Please clean up after your Dog while on the resort, garbage bins are located in carport areas around the resort. Dogs are not permitted on resort beds or in the Lagoon Restaurant, Spa or Fitness & Pool buildings. Dog-friendly Villas cannot be booked online.  Please call our Front Desk at 1 866 902 3955 or email reservations@paintedboat.com and our staff will be happy to check availability for you.


Smoking / Vaping Policy

All our guest villa including entrances,  balconies, decks, swimming pool, restaurant, event space and marina are designated non smoking / vaping. Designated smoking / vaping areas are situated around the resort.


Quiet Time

Our resort has a quiet time from 11 pm – 7am which we ask our guests to comply with our guidelines on keeping noise to a minimum overnight. This includes resort public spaces and marina.