Policies

COVID-19

We have introduced COVID-19 protocols at our resort. To learn more about British Columbia’s travel restrictions, essential travel inclusions, and identify which health area you currently reside in visit www.gov.bc.ca/covidtravel. Please review our full COVID-19 protocols here.

Our team have put together additional information for you on your visit to the Spa at the Painted Boat Resort.


Nightly Rentals (1-6 Nights)

At the time of booking we charge one night room and tax deposit. A major credit card is required. Painted Boat Resort has a 72 hour cancellation policy on nightly rentals. A Minimum two night stay may be required on certain dates throughout the year. In the event you need to cancel your reservation, you will receive a full refund of your deposit provided you cancel in advance of 72 hours prior to your reserved date of arrival. If the cancellation is within 72 hours of arrival, the deposit is non-refundable.

Weekly Rentals (7 Nights or Longer)

At the time of booking we charge 25% deposit. A major credit card is required. Painted Boat Resort has a 14 day cancellation policy on weekly rentals. In the event you need to cancel your reservation, you will receive a full refund of your deposit provided you cancel in advance of 14 days prior to your reserved date of arrival. If the cancellation is within 14 days of arrival, the deposit is non-refundable.


Marine Activity Age Requirements

Kayak Rentals: Paddlers must be at least 10 years old. Paddlers between the ages of 10 - 15 years of age and under must be in the front cockpit of a double kayak with someone who is at least 19 years of age in the back. If you would like to kayak alone (as in all by yourself) you must be an experienced kayaker.

Paddleboard Rentals: Minimum paddleboard rider age is 12 years. Anyone under 19 years of age will require a parent or legal guardian to sign for them in person, as well as be accompanied by someone over 19 years of age.


Drone (AUV) & Remotely Controlled Flying Devices Policy

Out of safety concerns for guests, employees, resort and marina property, as well as concerns for individual privacy, Painted Boat Resort Spa & Marina prohibits the operation or use of unmanned aerial vehicles/drones and remotely controlled flying devices by the guests, owners, general public, including recreational users and hobbyists without the written permission of management.

This prohibition includes drones used for filming, videotaping, and/or photography for recreation or by hobbyists, as well as any drone use by media, realtors or journalists operating above or within Painted Boat Resort Spa & Marina.

Transport Canada reference link.
https://tc.canada.ca/en/aviation/drone-safety/flying-your-drone-safely-legally


Check-In / Check-Out Times

Check-in time is 4:00 pm; check-out time 11:00 am.
Due to our COVID-19 protocols, we are limiting early arrivals and late departure.


Pet Policy

Please note that Painted Boat Resort has a limited number of pet-friendly Villas for an additional fee of $25 per night, and pets must be kept on a leash at all times on the grounds of the resort. We have dedicated pet friendly Villas, with a maximum of two pets and pets are prohibited in non pet Villas. (Additional service fee will apply if pets are brought into non friendly pet Villas). All reservations for pet-friendly Villas must be completed through our front desk at 1 866 902 3955 or reservations@paintedboat.com.


Smoking / Vaping Policy

All our guest villa including entrances,  balconies, decks, swimming pool, restaurant, event space and marina are designated non smoking / vaping. Designated smoking / vaping areas are situated around the resort.


Quiet Time

Our resort has a quiet time from 11 pm – 7am which we ask our guests to comply with our guidelines on keeping noise to a minimum overnight. This includes resort public spaces and marina.