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Sechelt
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Sechelt
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Employment

Painted Boat Resort Spa & Marina seeks individuals to join our award-winning team, offering competitive pay and benefits. Employment is available throughout the year in various departments, including Guest Services, The SPA, Housekeeping, and Maintenance and The Lagoon Restaurant.

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Positions Available

Front Desk Guest Services

The nature of the Painted Boat Resort Spa & Marina is a unique, boutique style property, where a Guest Service Agent must be a multi-functional individual who is driven to always exceed our guests’ expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. Computer and word processing are necessary along with decision-making and problem solving skills.

 Responsibilities:

  • Process guest arrivals & departures on a daily basis according to service standard procedures
  • Coordinate all room assignments and adjust accordingly as needed, based on maintenance or housekeeping status (ie. room blocks, ready status)
  • Assist with all guest concerns and inquiries
  • Coordinate group check-ins and departures
  • Monitor email and voicemail daily and respond accordingly in a prompt and efficient manner
  • Answer all calls into the resorts main line and redirect as requested, ensuring to follow all standard procedures as pertained to guest & employee privacy
  • Accept & make all reservation requests and offer detailed information to guests as needed
  • Understand and know how to make all types of reservations (ie. standard, owner, fits, group, comp, gift certificates)
  • Respond to all booking inquiries
  • Process payments accordingly; deposits, departures, boutique purchases, equipment rentals
  • Safe cash handling procedures; reconciling cash & all transactions at the end of each shift
  • Assist at marina with guests arriving by boat, needing assistance with baggage and docking
  • Maintains the cleanliness and neatness of the resort reception area
  • Completes and submits maintenance requests
  • Daily opening and closing procedures of the office
  • Process gift certificate requests following the standard procedures
  • Securing resort and pool area end of evening shift
  • Performing night audit procedures
  • Offer baggage assistance when needed
  • Complete additional tasks assigned
  • Assist other departments as needed

Knowledge, Skills & Abilities:

  • Complete knowledge of the resort and its’ services/facilities including operation of certain specific equipment (ie. home theater system, fireplace, washer/dryer)
  • Understand procedures for sending guests out on recreation equipment (ie. kayaks, paddleboards)
  • Have knowledge of immediate and surrounding area (ie. activities, dining, accommodations, ferry information, directions) to enable assisting guests with recommendations
  • Keep & maintain a clean and organized workspace
  • Exude a professional and positive attitude at all times
  • Aware of all current season rates as well as packages offered and the details
  • Excellent communication skills
  • Efficient administration skills
  • Understands resorts’ pms system and how to carry out the basic daily tasks (ie. reservations, reports, room assignments)
  • Familiar with all room types, locations, features, limitations
  • Knows how to use all front office equipment (ie. computer, key machine, phones, copiers)
  • Maintains proper telephone etiquette at all times

IMPORTANT

Applicants must be legally able to work in Canada.

Contact Us To Join Our Team:

Painted Boat Resort Spa & Marina is situated in Madeira Park on the lower Sunshine Coast of British Columbia and has limited public transportation/affordable lodging options. If you are interested in joining our team, please send us your resume with a brief message explaining why you would like to join our team. Email: employment@paintedboat.com